Your questions, answered.

Navigating your wellness journey can spark a variety of questions, and we're here to provide clarity and confidence as you prepare for your visit to Shelley Salon & Day Spa. From booking your first appointment to understanding our services and policies, our FAQ section is designed to offer insightful answers to your most common queries. Dive into our carefully curated list of frequently asked questions to learn more about how we can enhance your salon and spa experience, ensuring a seamless and satisfying visit. Whether you're inquiring about our treatments, seeking advice on aftercare, or curious about our product lines, you'll find the answers you need to make your time with us as enjoyable and rejuvenating as possible.

FAQs

  • To schedule an appointment, you can call us at 518.479.1500.

  • All new clients as well as clients who have previously missed their appointments will be required to place a 50% deposit for all services at the time of booking. This also makes you aware that this deposit is non refundable if the appointment is not canceled at least 24 hours prior to the scheduled appointment or if you do not call or show up. By paying this deposit, it reserves your appointment and applies to the balance of the services you receive.

    Thank you for your understanding and acknowledgment of our policies. Our staff works on commission. This ensures that your favorite stylists are taken care of to the best of our abilities. We look forward to seeing you in the salon soon!

  • Walk-in appointments are subject to availability, but we recommend booking in advance to secure your preferred time slot.

  • Our salon and day spa offer a range of services including haircuts, styling, hair coloring, massages, manicures, pedicures, and waxing. You may view our salon services by clicking here. View our spa service menu by clicking here.

  • We prioritize the use of cruelty-free and environmentally friendly products in our services. To learn more, visit our products page.

  • We accept cash, credit cards, check and apple pay.

  • We provide convenient parking options for our clients. Our large parkng lot is located just outside of our building.

  • Our facilities offer handicap parking at the bottom of a 4.5 ft wide ADA compliant ramp.  Our salon is open concept and has 34 inch doorways to our treatment rooms and bathroom with a grab bar. 

  • We offer complimentary consultations for cut, color + treatement services to discuss your goals and preferences.

  • Gift cards are available for purchase in any denomination and can be redeemed for services or products.

  • We welcome group appointments for special occasions such as birthdays, bridal parties, or corporate events. Please contact us to discuss arrangements.

  • We value feedback from our clients and encourage you to share your experience with us through our via email.

  • If you have any concerns during your visit, please don't hesitate to speak with a member of our team, and we will do our best to address them promptly.

  • We love to hear about your wonderful experiences with our team! We encourage you to leave us a google review.